Refund & Returns Policy

30-Day Return Window

We offer a generous 30-day return window from the date of delivery. All Gentle Monster sunglasses and eyeglasses can be returned within this timeframe for a full refund or exchange.

Return Conditions

To ensure a smooth return process, please make sure your items meet the following conditions:

Item Condition Requirements

• Items must be unworn and in original condition
• All original packaging, cases, and accessories must be included
• Protective films and stickers should remain intact
• No scratches, damage, or signs of wear
• Original receipt or order confirmation required

Items That Cannot Be Returned

• Prescription eyeglasses with custom lenses
• Items damaged due to misuse or normal wear
• Items returned after 30 days from delivery
• Items without original packaging or accessories

How to Return Your Items

Step 1: Contact Our Support Team

Email us at [email protected] with your order number and reason for return. We'll send you a prepaid return label within 24 hours.

Step 2: Package Your Items

Carefully package your items in the original box with all accessories. Include the return form we'll send you via email.

Step 3: Ship Your Return

Attach the prepaid return label and drop off at any authorized shipping location. We recommend using a tracking service for your peace of mind.

Step 4: Processing

Once we receive your return, we'll inspect the items and process your refund within 3-5 business days.

Refund Processing

Refund Timeline

Payment Method	Processing Time	Notes
Credit Card	3-5 business days	Refund to original card used
PayPal	1-2 business days	Instant notification via PayPal
Bank Transfer	5-7 business days	May vary by bank

Refunds are processed to the original payment method used for purchase. If you paid with a credit card, the refund will appear on your next statement. For PayPal payments, you'll receive instant notification when the refund is processed.

Exchanges

Need a different size or style? We're happy to facilitate exchanges within our 30-day return window.

Exchange Process

• Contact our support team to initiate an exchange
• Return your original item using our prepaid label
• We'll send your new item once we receive the return
• No additional shipping charges for exchanges

International Returns

We accept returns from customers worldwide. Our international return process is designed to be as simple as domestic returns.

International Return Benefits

• Free return shipping to all countries
• No customs fees or duties for returns
• Same 30-day return window
• Multi-language customer support

Return Shipping Times by Region

Region	Transit Time	Tracking Available
North America	3-5 business days	Yes
Europe	5-7 business days	Yes
Asia-Pacific	7-10 business days	Yes
Other Regions	10-14 business days	Yes

Damaged or Defective Items

While rare, if you receive a damaged or defective item, we'll make it right immediately.

Immediate Action Steps

• Take photos of the damage or defect
• Contact us within 48 hours of delivery
• We'll arrange immediate replacement or full refund
• No need to return damaged items unless requested

Warranty Information

All Gentle Monster eyewear comes with a comprehensive warranty covering manufacturing defects.

Warranty Coverage

• 12-month warranty from purchase date
• Covers manufacturing defects and material issues
• Free repair or replacement for covered issues
• Worldwide warranty service

Not Covered by Warranty

• Damage from accidents or misuse
• Normal wear and tear
• Scratches from improper cleaning
• Damage from extreme temperatures